Privacy Policy

1. Introduction

uk9 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://uk9.run. We are committed to protecting the privacy and personal data of our users, particularly those based in Bangladesh. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our platform, create an account, make deposits, place wagers, or interact with our services in any way.

By accessing or using the uk9 platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms set out here, please discontinue use of our services immediately. This policy applies to all players aged 21 and above who register and engage with uk9's products and services.

2. Information We Collect

To provide a safe, compliant, and enjoyable betting experience, uk9 collects several categories of personal data. The information we gather falls into the following groups:

• Identity information: full name, date of birth, gender, and a copy of a government-issued photo ID for verification purposes.
• Contact information: email address, mobile phone number, and residential address (city and district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details including mobile banking wallet identifiers (bKash, Nagad, Rocket, Upay), transaction references, deposit and withdrawal history.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and cookies or similar tracking technologies.
• Gameplay data: game history, wager amounts, session duration, bonus usage, free spin activity, and responsible gaming self-assessment responses.

3. How We Use Your Information

uk9 uses the personal data we collect strictly for legitimate business purposes. We do not use your data in any way that would be inconsistent with the expectations set out at the time of collection. Specifically, your information may be used to:

• Create and manage your uk9 account, verify your identity, and process deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment methods.
• Provide and improve our gaming services, including cricket betting, slots, live casino games, crash games, and fishing game categories.
• Send you account-related communications such as transaction confirmations, security alerts, and important policy updates — these are not optional marketing messages.
• Fulfil our obligations related to responsible gaming, anti-money-laundering (AML) compliance, fraud prevention, and internal audit requirements.

4. Data Sharing and Third Parties

uk9 does not sell, rent, or trade your personal data. We may, however, share limited information with trusted third-party service providers who operate strictly under our instructions and under equivalent data protection obligations. Such parties may include:

• Payment processing partners (including mobile financial service providers such as bKash, Nagad, and Rocket) who handle transaction execution on our behalf.
• Identity verification and Know Your Customer (KYC) service providers to ensure all accounts belong to real, eligible individuals aged 21 or above.
• Game platform and software providers (e.g., Pragmatic Play, Evolution Gaming, Spribe, Ezugi) who require anonymised session data for game integrity and RNG certification.
• Analytics and fraud-prevention tools that help us monitor platform health, detect irregular activity, and protect our players' accounts from unauthorised access.

5. Data Retention

uk9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Our standard retention periods are as follows:

• Account data and KYC documents: retained for the lifetime of the account and a minimum of 5 years after account closure to comply with financial regulations.
• Transaction records: retained for a minimum of 5 years from the date of each transaction for audit and AML compliance purposes.
• Technical and session logs: retained for up to 12 months to support security investigations and service improvement initiatives.

6. Cookies and Tracking Technologies

uk9 uses cookies — small text files stored on your device — to deliver a personalised and functional experience. We distinguish between essential cookies, which are required for the platform to operate correctly (for example, session authentication and security tokens), and optional cookies such as analytics and performance trackers that help us understand how players navigate our site.

You can control or disable non-essential cookies through your browser settings at any time. Disabling certain cookies may affect some features of the uk9 platform, such as remembering your language preference or keeping you logged in between sessions. We do not use cookies to collect sensitive financial information directly.

7. Data Security

The security of your personal data is a top priority at uk9. We implement a range of technical and organisational measures to guard against unauthorised access, accidental loss, disclosure, or destruction of your information. Our security practices include:

• SSL/TLS encryption on all data transmissions between your browser and our servers, ensuring that information in transit cannot be intercepted.
• Encrypted storage of sensitive account credentials and financial identifiers — plain-text passwords are never stored in our databases.
• Regular internal security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Strict access controls ensuring that only authorised personnel can access player data, on a need-to-know basis and subject to confidentiality obligations.

8. Your Rights as a Data Subject

As a user of uk9, you hold a number of important rights in relation to your personal data. We are committed to facilitating these rights promptly and without unnecessary delay. You are entitled to:

• Right of access: request a copy of the personal data uk9 holds about you, including what categories of data we process and why.
• Right to rectification: ask us to correct any inaccurate or incomplete personal data we hold about you, such as an outdated phone number or address.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the original purpose, subject to overriding legal retention obligations.
• Right to object: object to our processing of your personal data for direct marketing purposes; we will act on such a request immediately upon receipt.

9. Children and Minors

uk9 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, solicit, or process personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered with uk9 or submitted personal information to us, please contact our support team immediately at [email protected] so that we can investigate and delete the data without delay.

Our platform incorporates age-verification steps during registration and periodic KYC re-checks to ensure ongoing compliance with this 21+ restriction. We reserve the right to suspend or permanently close any account found to belong to, or to have been opened by, a person under 21 years of age.

10. International Data Transfers

uk9operates with server infrastructure and technology partners that may be located outside of Bangladesh. Where your personal data is transferred to, or accessed from, a location outside Bangladesh, we take appropriate steps to ensure that such transfers are conducted in a manner that protects your rights and is consistent with applicable data protection standards. These steps may include:

• Contractual data protection clauses with all third-party vendors and partners who receive or process data on our behalf.
• Limiting access to personal data to only those jurisdictions and processors that have been assessed as maintaining adequate data protection standards.
• Ensuring all cross-border data transfers are logged and reviewed as part of our annual compliance review cycle.
• Applying encryption in transit and at rest for all personal data processed by third-party partners, regardless of their geographic location.

11. Changes to This Privacy Policy

uk9 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active users via email or an in-platform notification. We encourage you to review this policy periodically so that you remain informed about how we are protecting your information.

Continued use of uk9's platform after any changes to this Privacy Policy are posted constitutes your acceptance of those changes. If a revised policy is materially different from the version you originally agreed to, and you do not wish to be bound by it, you must close your account and cease using our services.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable laws. As uk9 operates as an online platform serving users in Bangladesh, we are committed to upholding data privacy standards consistent with internationally recognised principles of personal data protection. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts, and we will make every reasonable effort to resolve privacy-related complaints through our internal support channels before any formal proceedings are initiated.